Nevila

Unfortunately, once your order has been dispatched, Roota team cannot change the shipping address. However, you may try contacting the courier directly to request an address change.

Some couriers may offer a redirection service, depending on the package status and the destination. Please contact the courier directly for more information.

 If the courier cannot redirect your package, it will be delivered to the original address. You may need to arrange for a re-delivery or pickup through the courier’s services.

To avoid this issue in the future, please ensure that your shipping address is correct before finalizing your order. Double-check all details, including your address and contact information, during...

Once your order has been shipped, you can easily check its status by following these steps:Order Number: Use the order number provided in the shipping confirmation email.Tracking Link: Click on the...

A return tracking number is a unique identifier provided by the shipping carrier when you return an item. It allows you to track the shipment and confirm that it has been delivered to Roota's retur...

You can use any shipping carrier that provides a tracking option. Common carriers include:DHLHermesColis PrivéLa PosteAlways ensure you get a tracking number for your return.

Use the return tracking number provided by the shipping carrier to track your shipment: Visit the carrier's website (e.g., DHL, Hermes, La Poste).Enter the tracking number in the provided tracking ...

You can obtain a return tracking number by using a trackable shipping method when sending your return. This number is provided by the carrier (e.g., DHL, Hermes, La Poste) at the time of shipment. ...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.