Nevila

Unfortunately, once your order is placed, it cannot be modified to add new items. If you wish to purchase additional products, you will need to place a separate order. If your order hasn’t been pro...

Shipping delays can occur due to several reasons, such as high demand, weather conditions, or issues at the carrier’s facility. Roota does its best to ensure timely deliveries, but please note that...

Orders can only be modified or canceled within a short time frame after purchase. To request a change or cancellation, please contact us within 1 hour of placing the order. Once an order is process...

If you wish to return the product, please reach out to our customer support team for the return instructions and the appropriate return address. Make sure to include your order details for a smooth...

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business day...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...

If you no longer wish to keep your order, you have the following options:Request a partial refund or gift the itemYou may contact our customer support team to arrange a partial refund if you decide...

If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s resp...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

If your order has not been processed or shipped, Get Roota team can help you update the shipping address. Please contact customer support as soon as possible with the new shipping address. Once you...