Nevila

Delivery times vary depending on the shipping carrier and your location. Typically, returns take between 5-10 business days to arrive at our facility. Use your return tracking number to check the d...

If your return package is lost, contact the shipping carrier with your tracking number to file a claim. Unfortunately, Roota cannot process refunds for returns that are lost in transit unless proof...

Yes, in order to assist us in processing your return in a timely and efficient manner, we kindly ask that you provide the return tracking number to our customer support team. By sharing this inform...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...

If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...

While it is possible to send a return without a tracking number, Roota strongly recommends using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return or p...

 Returns are permitted for products that satisfy the following conditions: The item remains unopened and is in its original packaging.The return request is submitted within 30 days of receipt of th...

Upon receipt of the returned item at our facility, the processing of your return will take approximately 30 days. Following the completion of this process, refunds will be issued to the original pa...

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with your order number and proof of return shipment (e.g., a r...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.