Nevila

If your order is mistakenly delivered to the wrong address, please contact Roota immediately. We will work with the carrier to resolve the issue and arrange for the order to be redirected to the co...

If you haven’t received a confirmation email, first check your spam or junk folder. If it’s not there, please contact our customer support team with your order details (order number, email address ...

There are several reasons an order may be canceled, including:Payment issues (e.g., failed or declined transactions).Inventory problems (e.g., out of stock or discontinued items).Fraud prevention (...

If you’ve received your order but are missing an item, please contact us immediately with your order number and details of the missing product. We will investigate and arrange for the item to be sh...

Unfortunately, once your order is placed, it cannot be modified to add new items. If you wish to purchase additional products, you will need to place a separate order. If your order hasn’t been pro...

Shipping delays can occur due to several reasons, such as high demand, weather conditions, or issues at the carrier’s facility. Roota does its best to ensure timely deliveries, but please note that...

Orders can only be modified or canceled within a short time frame after purchase. To request a change or cancellation, please contact us within 1 hour of placing the order. Once an order is process...

If you wish to return the product, please reach out to our customer support team for the return instructions and the appropriate return address. Make sure to include your order details for a smooth...

Refunds for returned orders are processed within 7-10 business days after the product is received at our facility. The refund will be credited to your original payment method within 10 business day...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...